Frequently Asked Questions


1. What services does DW MEDIA OFFER

We specialize in high-impact video production and photography for brands, businesses, and creators. Our core services include:

  • Brand story videos

  • Corporate interviews

  • Event coverage

  • Social media content

  • Short-form + long-form editing

  • B-roll capture
    Need something custom? Let’s talk.

2. Where are you based? and do you travel?

We’re proudly based in Cleveland, OH — but we travel nationwide for projects. Whether you’re in NYC, LA, Spain, Atlanta, Canada, United Kingdom or anywhere in between, we’re down to meet you there.

3. how much are your services?

Most common question, We don’t offer cookie cutter rate sheets. Every project is different. Pricing depends on the scope, travel, hours needed, and deliverables.

We’ll give you a clear quote after our discovery call.

3. Can i get all the raw footage?

We usually don’t include raw files in our standard packages because they’re very large, unedited, and unpolished — no color correction, no audio cleanup, and sometimes a little shaky or out of focus. Our goal here at DW MEDIA is to provide the best quality end product and care.

That said, if you really need them, I can provide the files for an additional fee to cover prep and transfer time.

Just keep in mind: raw footage is meant to be edited, not viewed as the final product , so it’s not always the most helpful unless you have a specific purpose for it.

4. What is you typical turnaround time for projects?

We aim for fast, clean delivery. General timelines:

  • Event photo gallery: 3–5 business days

  • Edited videos: 7–14 business days, depending on scope
    Rush delivery is available for an extra fee.

5. What is your payment terms?

We require a 50% deposit to secure the shoot date and begin work. The remaining 50% is due upon final delivery of the content.

I understand that some companies default to Net 30, but as a creative small business, delayed payments can affect our workflow and ability to serve other clients. That’s why we ask for full payment upon delivery unless agreed upon ahead of time. We’re happy to work with your finance team to find a smooth process — just give us a heads up early.

Why can’t you do Net 30?
Net 30 is standard for big companies with cash flow buffers — but in creative production, we invest a lot of time, equipment, and energy upfront. Our team does the work quickly and professionally, and we simply ask that payment is handled the same way. That’s why we operate on "Due Upon Final Delivery" terms by default.

6. What is you revision policy?

All video projects include up to 2 rounds of revisions. We want you to be happy with the final product — just give clear notes and we’ll take care of the rest.

7. Everything sounds good, HOW can we get started?

Everything is super simple. Fill out our general questionaire, takes under 5 minutes. this prepares us for your project needs, We’ll set up a quick call to talk goals, timeline, and get your vision rolling. Looking forward to building with you!